Returns
Our returns policy is generous but rigid.
- If you buy it but simply do not like it, we do not accept returns and do not offer refunds. We are quite overt in saying that this is a think tank and many of our products are quite experimental, so you are taking a chance when you choose to purchase from us, instead of from a mainstream, tried and true organization. It is a bit like going to Home Depot - there are signs reminding you that you are responsible for your own safety!
- If a product is damaged when it arrives or becomes damaged later, there is no need to return it. Simply call us at 864-913-1311 or e-mail Orders@TheSLG.com, and we will give you a replacement of the same product at no charge if you bought it from us. Replacement CDs will be added in MP3 format to your SLG account. No receipt needed. We take your word for it.
- If we shipped you the wrong product, there is no need to return it. We assume God wants you to give it away to someone in your area. Call us at 864-913-1311 or e-mail Orders@TheSLG.com to let us know where we made a mistake, and we will ship you the correct product with no drama, swiftly.